sales@company.com, and support queues. Without a shared view, conversations fall through the cracks: two reps reply to the same lead, urgent emails sit unread because the person who “owns” that inbox is on PTO, and there’s no visibility into what’s already been said to a prospect.
Emanate’s Shared Inbox brings all of your team’s email into one place so everyone sees the same conversations, AI helps you respond faster, and nothing gets missed.
Key Benefits
| Benefit | Description |
|---|---|
| One place for all team email | Connect personal Gmail/Outlook accounts and shared Microsoft 365 mailboxes side by side |
| Team-wide visibility | Everyone on the team can see and respond to shared inbox conversations, so coverage never lapses |
| AI-powered replies | Let your AI agents draft contextual responses in seconds, drawing on your knowledge base and conversation history |
| Lead sync | Email threads automatically appear on lead records, giving your team full context without copy-pasting |
How It Works
- Connect your inboxes — link up to 5 email accounts per user (personal or shared)
- View all conversations — see threaded email from every connected account in one place
- Reply with AI — let an AI agent draft responses using your knowledge base and conversation history
- Stay in sync — conversations automatically attach to lead records so your whole team has context
The Shared Inbox is separate from Agent Inboxes. Agent Inboxes let your AI agent autonomously receive and respond to forwarded email. The Shared Inbox is a team workspace where your team reads, replies, and collaborates on email — with optional AI assistance.
Getting Started
Configure AI
Assign an AI agent and choose an auto-response mode (disabled, auto-draft, or auto-reply)
Quick Reference
| Feature | Details |
|---|---|
| Supported providers | Gmail, Microsoft 365, IMAP, Microsoft 365 Shared Mailboxes |
| Max inboxes per user | 5 |
| Visibility options | Organization (team-wide) or Personal (only you) |
| AI modes | Disabled, Auto-Draft, Auto-Reply |
| Message sync | Automatic |
| Attachments | View incoming, attach files when replying |
| Search | By subject, sender name, or email address |
| Lead sync | Automatic — email threads appear on lead records |
Next Steps
Connect Inboxes
Link your email accounts and shared mailboxes
Managing Email
Read, reply, and use AI-powered drafting