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You can connect up to 5 inboxes per user — any combination of personal accounts and shared mailboxes.

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Personal or Organization Inbox

Connect a Gmail, Outlook, or IMAP account as either a team-visible or private inbox.
1

Open the Inbox Settings

Navigate to Email → Inboxes and click Connect Personal Inbox.
2

Choose Visibility

Select who can access this inbox:
VisibilityWho can see it
OrganizationEveryone on your team can view and send from this inbox
Only MeOnly you can access it
3

Sign In

Choose your email provider (Google, Microsoft, or IMAP) and sign in with your credentials.
4

Grant Permissions

Authorize Emanate to read and send email on your behalf.
5

Start Syncing

Your messages begin syncing immediately. You’ll see them appear in the Shared Inbox within a few minutes.
Use Organization visibility for team-facing accounts (e.g., your work email) so colleagues can pick up conversations when you’re unavailable. Use Only Me for personal prospecting or executive accounts.

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Microsoft 365 Shared Mailbox

For team mailboxes like support@company.com or sales@company.com:
1

Open the Inbox Settings

Navigate to Email → Inboxes and click Connect Shared Mailbox.
2

Sign In with Microsoft 365

Authenticate with your Microsoft 365 account.
3

Enter the Shared Mailbox Address

Type the shared mailbox email address (e.g., team@yourcompany.com).
4

Verify Permissions

Emanate confirms you have Full Access or delegate permissions on the mailbox.
5

Automatic Team Access

The mailbox is automatically visible to your entire team — no extra configuration needed.
You must have Full Access or delegate permissions on the Microsoft 365 shared mailbox. If connection fails, ask your IT admin to grant you access.

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Inbox Switcher

After connecting multiple inboxes, use the inbox switcher at the top of the email view to toggle between accounts. Each inbox displays a badge showing its type:
BadgeMeaning
SharedMicrosoft 365 shared mailbox, visible to team
OrgPersonal account with Organization visibility
PersonalPersonal account with Only Me visibility

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