Skip to main content
To get incoming mail into Emanate, set up email forwarding in your email provider. This sends a copy of every incoming message to your agent inbox address. Choose your provider below:

​
Forward Gmail to Your Agent Inbox

1

Open Gmail Settings

In Gmail, click the gear icon (top right) → See all settings.
2

Go to Forwarding

Click the Forwarding and POP/IMAP tab.
3

Add Forwarding Address

Click Add a forwarding address and enter your Emanate agent inbox address (e.g., sales@abc-steel.com).
4

Confirm the Address

Google sends a confirmation code to the forwarding address. Emanate will receive this email — check your agent inbox in the platform and enter the confirmation code in Gmail, or click the confirmation link.
5

Enable Forwarding

Back in the Forwarding and POP/IMAP tab, select Forward a copy of incoming mail to and choose your agent inbox address from the dropdown.
6

Choose What Happens to the Original

Select one of:
  • Keep Gmail’s copy in the Inbox — recommended so you still see emails in Gmail
  • Mark Gmail’s copy as read
  • Archive Gmail’s copy
7

Save Changes

Scroll down and click Save Changes.
We recommend selecting Keep Gmail’s copy in the Inbox so your team retains full access to the original emails alongside the agent.

​
Verifying Forwarding Works

After setting up forwarding:
  1. Send a test email to your original inbox (e.g., john@abc-steel.com)
  2. Check your Emanate agent inbox — the forwarded copy should appear within a few minutes
  3. If the message doesn’t arrive, double-check:
    • The forwarding address matches your agent inbox exactly
    • Your domain DNS records are verified in Emanate
    • Your email provider confirmed the forwarding address

​
Next Steps

Knowledge Base

Give your agent context to answer emails accurately

Email Integration

Configure email templates and sending settings