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Documentation Index

Fetch the complete documentation index at: https://docs.emanate.ai/llms.txt

Use this file to discover all available pages before exploring further.

To get incoming mail into Emanate, set up email forwarding in your email provider. This sends a copy of every incoming message to your agent inbox address. Choose your provider below:

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Forward Gmail to Your Agent Inbox

1

Open Gmail Settings

In Gmail, click the gear icon (top right) → See all settings.
2

Go to Forwarding

Click the Forwarding and POP/IMAP tab.
3

Add Forwarding Address

Click Add a forwarding address and enter your Emanate agent inbox address (e.g., sales@abc-steel.com).
4

Confirm the Address

Google sends a confirmation code to the forwarding address. Emanate will receive this email — check your agent inbox in the platform and enter the confirmation code in Gmail, or click the confirmation link.
5

Enable Forwarding

Back in the Forwarding and POP/IMAP tab, select Forward a copy of incoming mail to and choose your agent inbox address from the dropdown.
6

Choose What Happens to the Original

Select one of:
  • Keep Gmail’s copy in the Inbox — recommended so you still see emails in Gmail
  • Mark Gmail’s copy as read
  • Archive Gmail’s copy
7

Save Changes

Scroll down and click Save Changes.
We recommend selecting Keep Gmail’s copy in the Inbox so your team retains full access to the original emails alongside the agent.

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Verifying Forwarding Works

After setting up forwarding:
  1. Send a test email to your original inbox (e.g., john@abc-steel.com)
  2. Check your Emanate agent inbox — the forwarded copy should appear within a few minutes
  3. If the message doesn’t arrive, double-check:
    • The forwarding address matches your agent inbox exactly
    • Your domain DNS records are verified in Emanate
    • Your email provider confirmed the forwarding address

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Forwarding Out of the Agent Inbox

The flow above forwards mail into your agent inbox. For the reverse direction — forwarding a copy of every incoming agent-inbox message out to a stakeholder address — use the Inbox Forward setting:
1

Open Inbox Settings

Navigate to Email → Domains, click the agent inbox row, then open Inbox Settings.
2

Enable Forward

Toggle Forward incoming email on.
3

Enter the recipient

Add the email address that should receive a copy of every message that lands in this inbox. Multiple addresses can be comma-separated.
4

Save

Forwarding starts on the next inbound message — no DNS changes required.
The inbox-level forward is available on Emanate-hosted inboxes. For Gmail / Outlook directly-connected inboxes, configure forwarding inside the provider itself using the steps above.
Per-broadcast forwarding (a copy of every campaign send, not every incoming message) is configured separately under Campaigns → Email.

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Next Steps

Knowledge Base

Give your agent context to answer emails accurately

Email Integration

Configure email templates and sending settings