Skip to main content
Before your agent can receive email, you need to connect your domain and create an agent inbox address.

​
Prerequisites

  1. Connected your domain in Emanate (Email → Domains → Add Domain)
  2. Verified DNS records for your domain

​
Creating an Agent Inbox

Navigate to Email and select the Domains tab. After your domain is verified, click Create Inbox and fill in:
FieldDescriptionExample
DomainYour verified domainabc-steel.com
Email AddressThe local part of the addresssales
Display NameFriendly name (optional)Sales Team
This creates your agent’s email address — for example, sales@abc-steel.com.
Create Agent Inbox dialog showing domain, email address, and display name fields
Your agent inbox address must match the forwarding destination you configure in your email provider.

​
Verifying Your Inbox

After creating the inbox:
  1. Send a test email directly to your agent inbox address (e.g., sales@abc-steel.com)
  2. Check the Emanate agent inbox — the message should appear within a few minutes
  3. If the message doesn’t arrive, double-check:
    • Your domain DNS records are verified in Emanate
    • The inbox address is spelled correctly

​
Next Steps

Email Forwarding

Forward your existing inbox to your agent

Knowledge Base

Give your agent context to answer emails accurately