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Call logs provide complete history of all voice conversations, including transcripts, recordings, and metadata.

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Accessing Call Logs

Navigate to Analytics → Call Logs

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Call List

The call list shows all voice conversations:
ColumnDescription
Date/TimeWhen the call occurred
CallerPhone number or name
AgentAI agent that handled call
DurationCall length
OutcomeResult (completed, voicemail, etc.)
LeadLead captured (if any)

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Filtering

Filter calls by:
  • Date range
  • Agent
  • Outcome
  • Duration (min/max)
  • Has lead
  • Has recording

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Sorting

Sort by any column, default is most recent first.

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Call Detail View

Click a call to see full details:

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Overview Tab

  • Call ID
  • Date/time
  • Duration
  • Agent
  • Phone number
  • Outcome
  • Lead (if captured)

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Transcript Tab

Full conversation transcript: 
[00:00] Agent: "Hi, thanks for calling ABC Materials. How can I help you today?"
[00:03] Caller: "Hi, I'm looking for pricing on steel beams."
[00:06] Agent: "I'd be happy to help with that. Do you have a specific size or grade in mind?"
[00:10] Caller: "W8x31 beams, about 500 linear feet."
...

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Transcript Features

  • Timestamped messages
  • Speaker identification
  • Search within transcript
  • Copy full transcript

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Recording Tab

If recording is enabled:
  • Play/pause controls
  • Speed adjustment (0.5x - 2x)
  • Download option
  • Waveform visualization

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Analysis Tab

AI-generated analysis:
  • Conversation summary
  • Key topics discussed
  • Sentiment throughout call
  • Intent signals detected
  • Suggested follow-up actions

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Lead Tab

If lead was captured:
  • All captured fields
  • Enrichment data
  • ICP score
  • CRM sync status

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Call Outcomes

OutcomeDescription
CompletedConversation finished normally
VoicemailLeft voicemail message
No AnswerNo one picked up
BusyLine was busy
FailedTechnical failure
TransferredHanded off to human
AbandonedCaller hung up early
Search across all calls:
  • By caller phone number
  • By transcript content
  • By lead name/email
  • By call ID

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Bulk Actions

Select multiple calls for:
  • Export to CSV
  • Add to campaign list
  • Flag for review
  • Delete

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Call Analytics

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By Agent

AgentCallsAvg DurationLead Rate
Sales5233:4548%
Support3125:1212%
General1892:3035%

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Troubleshooting Calls

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Finding Failed Calls

  1. Filter by outcome: “Failed”
  2. Review error details
  3. Check agent configuration
  4. Verify phone number setup

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Review Abandoned Calls

  1. Filter by outcome: “Abandoned”
  2. Check abandon point in transcript
  3. Analyze patterns
  4. Improve agent responses

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Next Steps

Chat Logs

Chat session history

Evaluations

Quality scoring

Insights

AI recommendations

Voice Agents

Agent configuration