Campaign Monitoring

Monitor your campaigns in real-time to ensure optimal performance and quickly address issues.

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Real-Time Dashboard

Access the monitoring dashboard from Campaigns → Active Campaigns

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Live Metrics

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Campaign Health

Visual indicators show campaign status:

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Call Activity Stream

The call activity stream shows a live feed of each call with its timestamp, connection status, duration, and outcome.

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Stream Filters

Filter by:

• Outcome (connected, voicemail, no answer)
• Result (interested, not interested, etc.)
• Time range
• Contact attributes

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Alerts

Configure alerts for campaign events:

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Alert Types

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Alert Channels

• Email: Immediate notification
• Team Chat: Channel or direct message
• SMS: Critical alerts only
• Custom: Connect to other tools via integrations

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Configuring Alerts

1. Go to Campaigns → Settings → Alerts
2. Enable desired alerts
3. Set thresholds
4. Configure channels

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Performance Metrics

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Outcome Distribution

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Live Call Monitoring

Listen to active calls in real-time:

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Join a Call

1. Click on an active call in the stream
2. Select Listen (muted)
3. Or select Whisper (agent hears you, contact doesn’t)

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Use Cases

• Quality assurance
• Training new agents
• Handling escalations
• Debugging issues

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Historical Analysis

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Time-Based Trends

View performance over time:

• Daily connect rates
• Weekly conversion trends
• Hour-by-hour patterns
• Day-of-week analysis

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A/B Comparisons

Compare campaign variations:

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Contact Segment Analysis

Performance by segment:

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Troubleshooting Campaigns

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Low Connect Rates

Possible Causes:

• Bad phone numbers
• Wrong calling hours
• Caller ID issues
• Saturated market

Actions:

1. Verify number quality
2. Test different time slots
3. Check caller ID configuration
4. Try local presence dialing

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High Hang-Up Rates

Possible Causes:

• Slow agent response
• Unnatural voice
• Wrong opening
• Recognized as sales call

Actions:

1. Review opening message
2. Reduce first-message latency
3. Test different voices
4. A/B test scripts

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Conversion Issues

Possible Causes:

• Weak value proposition
• Agent knowledge gaps
• Poor lead quality
• Objection handling

Actions:

1. Review call transcripts
2. Update agent training
3. Improve lead scoring
4. Add objection responses

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Automated Actions

Configure automatic responses to conditions:

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Auto-Pause

Pause campaign when:

• Connect rate drops below 5%
• Error rate exceeds 10%
• Complaint received

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Auto-Adjust

Automatically modify:

• Reduce pacing during low-performance hours
• Increase pacing during high-performance windows
• Shift to optimal time slots

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Reports

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Daily Summary

Automated daily report includes:

• Calls attempted/connected
• Outcomes breakdown
• Top performing hours
• Issues encountered
• Recommendations

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Weekly Analysis

Comprehensive weekly report:

• Week-over-week trends
• Agent performance comparison
• ROI analysis
• Optimization suggestions

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Export Data

Export campaign data:

• CSV for spreadsheets
• Data file for integrations
• PDF for stakeholders

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Next Steps