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Chat logs provide complete history of all chat widget conversations, including messages, metadata, and lead information.

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Accessing Chat Logs

Navigate to Analytics → Chat Logs

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Session List

The session list shows all chat conversations:
ColumnDescription
Date/TimeWhen session started
VisitorName or ID
AgentChat agent used
MessagesMessage count
DurationSession length
LeadLead captured

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Filtering

Filter sessions by:
  • Date range
  • Agent
  • Has lead
  • Message count
  • Duration

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Session Detail View

Click a session to see full details:

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Messages

Full chat history: 
Agent (10:32 AM):
  Hi! How can I help you today?

Visitor (10:32 AM):
  I'm looking for pricing on your steel products

Agent (10:33 AM):
  I'd be happy to help! We offer a wide range of steel products.
  What specific type are you interested in?
  - Structural steel
  - Sheet steel  
  - Steel tubing

Visitor (10:33 AM):
  Structural steel beams

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Session Info

  • Session ID
  • Start/end time
  • Page URL where chat started
  • Visitor location
  • Device type

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Lead Info

If captured:
  • Contact details
  • Enrichment data
  • ICP score

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Chat Analytics

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Session Duration

Range% of Sessions
< 1 min15%
1-5 min52%
5-15 min28%
15+ min5%

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Common Topics

AI identifies frequently discussed topics:
  1. Pricing inquiries (34%)
  2. Product availability (28%)
  3. Shipping questions (18%)
  4. Technical specs (12%)
  5. Support requests (8%)

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Widget Performance

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By Page

PageSessionsLead Rate
Homepage52312%
Products31234%
Pricing18948%
Contact15652%

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By Device

DeviceSessionsAvg Duration
Desktop68%4:30
Mobile28%2:45
Tablet4%3:15

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Export

Export chat data:
  • CSV: Session metadata
  • JSON: Full messages
  • PDF: Individual transcripts

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Next Steps

Call Logs

Voice call history

Evaluations

Quality scoring

Chat Agents

Agent configuration

Insights

AI recommendations