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You can connect up to 5 inboxes per person, any mix of personal accounts and shared team mailboxes. Connecting an inbox is what turns on your Home feed and lets the AI agent draft replies.

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Personal inbox (Gmail / Outlook)

Connect a Google (Gmail / Workspace) or Microsoft (Outlook / Microsoft 365) account as either team-visible or private.
1

Open the connect flow

Navigate to Demand → Inboxes and click Connect Inbox.
2

Choose your provider

Pick Google or Microsoft and sign in with your credentials. Emanate connects securely through your provider. Your password is never stored.
3

Choose visibility

Decide who can access this inbox:
4

Grant permission

Authorize Emanate to read and send email on your behalf.
5

Start syncing

Your messages begin syncing immediately and appear in Demand within a few minutes.
Use Organization visibility for team-facing accounts (like your work email) so colleagues can pick up conversations when you’re out. Use Only Me for personal prospecting or executive accounts.

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Microsoft 365 shared mailbox

For team mailboxes like support@company.com or sales@company.com:
1

Open the connect flow

Navigate to Demand → Inboxes and click Connect Shared Mailbox.
2

Sign in with Microsoft 365

Authenticate with your Microsoft 365 account.
3

Enter the shared mailbox address

Type the shared mailbox email (e.g., team@yourcompany.com).
4

Verify permissions

Emanate confirms you have Full Access or delegate permissions on the mailbox.
5

Automatic team access

The mailbox is automatically visible to your whole team, no extra configuration needed.
You need Full Access or delegate permissions on the Microsoft 365 shared mailbox. If the connection fails, ask your IT admin to grant access.

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The inbox switcher

Once you’ve connected multiple inboxes, use the inbox switcher at the top of Demand to toggle between accounts. Each shows a badge for its type:

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Who controls sharing

The person who connected an inbox controls who can see and use it (Only me, Everyone in the org, or Specific people) from the inbox Settings panel. Change it any time.

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Next steps

Reading & Replying

Read, reply, and draft with AI

Domains & Sending

Set up sending domains and inbox rules

Knowledge Base

Upload documents so AI drafts better replies