Metrics

Metrics is the at-a-glance view of how you’re doing. Where Intelligence answers specific questions on demand, Metrics gives you the standing dashboards, the numbers you check every week without having to ask. Find it under Observe → Metrics in the sidebar.

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What you’ll see

• Headline KPIs: the numbers that matter for your motions, with period-over-period trend indicators so you can see what’s up and what’s down.
• Volume over time: how activity is trending across the weeks.
• Peak-activity heatmap: when your team and your customers are most active.
• Performance breakdowns: compare results across people, inboxes, sequences, or time periods.

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Filtering

Every dashboard filters by date range and by person, so managers can look at the whole team or drill into one rep, and anyone can zoom into a specific window.

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Insights

Alongside the raw dashboards, Emanate surfaces AI-generated insights: plain-language observations about what’s trending, what looks unusual, and where to focus. Think of them as a starting read on the numbers, with the deeper “why” one question away in Intelligence.

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Metrics vs the rest of Observe

• Metrics: the standing scorecard.
• Intelligence: ad-hoc questions the dashboards don’t pre-answer.
• Logs: the individual conversations behind the numbers.
• Email Insights: email-specific response times and account coverage.

All read from the same data, so the numbers reconcile.

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Next steps