Skip to main content
Workflows are autonomous flows you build once and let run. They handle the two kinds of automation that keep inbound demand moving: sorting and routing the email that lands in your inboxes, and driving a system on your behalf when there’s no clean integration to plug into. Open Workflows in the sidebar to build and manage them.

​
Email routing workflows

An email routing workflow reads each incoming message and decides what should happen to it: which agent handles it, which person it goes to, whether the AI should draft, reply, or step aside.
  • Classify incoming mail by intent: a quote request, an order status question, a support issue, or noise to ignore.
  • Route across multiple inboxes in a single deployment, so one workflow can cover sales@, support@, and orders@ at once.
  • Choose the action per branch with an AI handoff toggle: have the agent draft a reply, reply automatically, or hand off to a human when a message needs a person.
  • Generated for you: describe the mailbox and what you want in plain English, and Emanate builds the classification and routing for you to review.
Start every branch on draft or hand off. Once you trust how a branch behaves, switch the ones you’re confident in to auto-reply. See Channels for how the drafting itself is configured.

​
Computer-Use workflows

Some of the systems your business runs on have no API: an ERP portal, a supplier site, an internal tool you log into by hand. A Computer-Use workflow points an AI agent at that web app, has it log in, click through the steps, and return a result, with a recording of what it did.
  • Describe the flow in plain English: the pages to visit, the fields to fill, what to read back.
  • The agent drives the browser the way a person would, so no integration work is required.
  • Every run is recorded, so you can watch exactly what happened and trust the result.
The flagship use of Computer-Use workflows is building quotes in an ERP: an incoming RFQ becomes a quote entered directly into the system that prices and fulfills it. See Quotes for the end-to-end flow.

​
Guardrails

  • Routing branches default to drafting or handing off. Automatic sending is something you turn on deliberately.
  • Computer-Use runs return a result for review and a recording, so nothing happens invisibly.

​
Next steps

Quotes

The RFQ-to-ERP flow Computer-Use workflows power

Channels

How the AI email agent drafts and replies

Demand

The inboxes workflows route

Custom Actions

Give agents tools to call inside a flow