”My sequence isn’t sending”
If sequences appear stuck in Queued status or sends are not going out, work through this checklist:1
Check your daily send limits
If you queued a large batch, Emanate is likely throttling sends to stay within your limits. Wait 24–48 hours and check again. The queue processes daily. See Queue & Send Limits.
2
Verify your Gmail connection
Email sequences require an active Gmail connection. If your session has expired or been revoked, sequences will stall. Re-authenticate in Emanate if needed.
3
Verify your LinkedIn connection
LinkedIn steps require an active LinkedIn session through Unipile. If you see
not_connected errors, reconnect your LinkedIn account in Emanate settings.4
Check for hourly limits
In addition to daily caps, Emanate uses rolling hourly limits to spread sends throughout the day. If you see a “daily limit reached” message but your count seems low, the hourly window may just need to reset.
5
Look for holiday pausing
Emanate automatically pauses outreach on U.S. federal holidays. If a holiday just passed, your queue may be catching up.
”Contacts disappeared from my sequence”
Contacts can leave a sequence for several reasons, and the status will tell you why:- Responded: the contact replied. The sequence stopped automatically.
- Meeting Booked: a meeting was detected with this contact or their account. All sequences at the account were stopped.
- Stopped: someone on your team manually stopped the sequence.
- Completed: the sequence ran all its steps and finished naturally.
The most common surprise is the Meeting Booked stop: if anyone at the account books a meeting (even through a different contact), it stops all running sequences for that account. This is intentional (it prevents continuing cold outreach after you have already engaged the company) but can be unexpected if the meeting was booked by a different team member or through an unrelated channel.
”I removed a contact but they’re still getting emails”
If you have stopped a sequence for a contact but they appear to still receive messages, there are a few things to check:1
Check for pending tasks
When you stop a sequence, any step that has already been queued for delivery may still go out. Stops take effect immediately for future steps, but a task that is already in the send pipeline (within the next few minutes) might still execute.
2
Verify you stopped the right sequence
A contact can only be in one active sequence at a time, but confirm you stopped the correct one by checking the contact’s detail page.
3
Check if it's a different sequence
If the contact was added to a new sequence after the old one was stopped, the new messages may be coming from the replacement sequence.
”How do I cancel pending sends?”
If sequences are queued and have not started sending yet, you have a window to cancel them:- For individual contacts: Open the sequence modal for that contact and stop the sequence before the first task executes.
- For bulk cancellation: Go to the Contacts page, filter by the sequence template and status Queued, select all, and stop the sequences.
- For an emergency pause: Contact your CSM and ask them to set your daily send limits to zero. This immediately prevents any new sends from processing while you sort things out. Once resolved, they can restore your limits.
Frequently Asked Questions
I added 100 contacts to a sequence but only 21 sent in the first 24 hours. Is that normal?
Yes, this is completely normal. Emanate limits email sends to around 50–100 per day (depending on your configuration) and LinkedIn connection requests to 20–25 per day. When you bulk-add contacts, the queue spreads the sends across multiple days to protect your domain reputation and stay within LinkedIn’s rate limits. Your remaining contacts will be reached over the following days.Can I pause and restart multiple sequences at once?
There is not currently a bulk pause/resume action. You can bulk stop sequences, but stopping is permanent. Stopped sequences will not restart. If you need to temporarily halt all outreach (for a holiday, message revision, etc.), the best approach is to ask your CSM to set your daily limits to zero. This freezes the queue without permanently stopping any sequences. When you are ready to resume, they restore the limits and the queue picks up where it left off.When someone at a company replies, do sequences stop for their colleagues too?
Not automatically: a reply only stops the sequence for the person who replied. You will need to manually stop sequences for other contacts at that account if you want to halt all outreach. However, when a meeting is booked, Emanate does automatically stop sequences for all contacts at the same account.What’s the difference between “Assign to Sequence” and “Assign and Start Sequence”?
Assign to Sequence adds contacts to the template in a Suggested state. Nothing sends until someone manually starts them. This is useful when your FDAE is setting up sequences for you to review first. Assign and Start Sequence immediately queues the contacts for sending (respecting your daily limits). Use this when you have already reviewed the list and are ready for outreach to begin.My sequence shows “daily limit reached” but I’ve only sent a few emails today. What’s going on?
Emanate uses rolling hourly limits in addition to daily caps. If you see the limit banner after only a few sends, it is likely the hourly window that has been reached, not the daily cap. Wait an hour and the queue will resume processing. This rolling approach spreads your sends throughout the day rather than blasting them all at once, which is better for deliverability.Next Steps
Sequences Overview
Back to the section landing page
Managing Contacts
Re-check how to stop, switch, or assign correctly
Queue & Send Limits
Confirm the queue is behaving as expected
Autopilot
Check if Autopilot ran out of eligible contacts