> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emanate.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound

> Handle incoming demand: email, AI-drafted replies, RFQ-to-quote, and the workflows that route it all

**Inbound** is everything that comes *to* you: customer emails, quote requests, order questions, support asks. It's
where most of the revenue work in the physical economy actually happens, and where Emanate saves your team the most
time.

Inbound has three parts:

<CardGroup cols={2}>
  <Card title="Demand" icon="inbox" href="/demand/overview">
    The email workspace. Connect your inboxes, read and reply with AI-drafted responses, turn RFQs into quotes, and see email analytics, all in one place.
  </Card>

  <Card title="Channels" icon="bot" href="/channels/overview">
    The AI email agent behind your inbox. Set how it drafts, when it replies on its own, when it escalates to a human, and how it learns your style.
  </Card>

  <Card title="Workflows" icon="workflow" href="/workflows/overview">
    Autonomous flows that classify and route incoming email, and drive systems that have no API, like building a quote in an ERP portal.
  </Card>
</CardGroup>

## How the pieces work together

1. **Mail arrives** in a connected inbox (**Demand**).
2. A **Workflow** classifies it and routes it to the right place: a specific agent, a person, or a quoting flow.
3. The **AI email agent** (**Channels**) drafts a reply grounded in the thread, your knowledge base, and past emails, or, for a quote request, drafts the [quote](/demand/quotes) itself.
4. You review and send from **Demand**, or from your [Home](/home/agent-inbox) feed. Nothing goes out without you unless you've deliberately turned on auto-reply.

## Where you'll spend your time

Most people live in two places: their **Home** feed (the short list of what needs attention today) and the **Demand**
workspace (the full inbox when they want to browse or search). Channels and Workflows are the setup layer you
configure once and revisit occasionally.

## Next steps

<CardGroup cols={2}>
  <Card title="Demand" icon="inbox" href="/demand/overview">
    Connect an inbox and start replying with AI
  </Card>

  <Card title="Quotes" icon="file-text" href="/demand/quotes">
    Turn incoming RFQs into ERP-ready quotes
  </Card>

  <Card title="Channels" icon="bot" href="/channels/overview">
    Configure the AI email agent
  </Card>

  <Card title="Workflows" icon="workflow" href="/workflows/overview">
    Route and automate incoming mail
  </Card>
</CardGroup>