> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emanate.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Domains & Sending

> Verify a sending domain, create addresses on it, and control what your inboxes receive

Most people connect a personal or shared inbox directly (see [Connecting Inboxes](/demand/connecting-inboxes)) and
never touch this page. Domains are for teams that want a dedicated **agent address** on their own domain,
`sales@yourcompany.com`, that Emanate receives and replies from, and for controlling deliverability on outbound
mail.

## Verify your sending domain

Verifying your domain tells email providers that Emanate is allowed to send on your behalf, which keeps your mail out
of spam folders.

<Steps>
  <Step title="Add your domain">
    Go to **Demand** → **Domains** and add your domain (e.g. `yourcompany.com`).
  </Step>

  <Step title="Add the DNS records">
    Emanate gives you a short set of DNS records to add at your domain registrar. These prove ownership and authorize sending.
  </Step>

  <Step title="Verify">
    Once the records propagate, click **Verify**. The domain flips to verified and you can create addresses on it.
  </Step>
</Steps>

## Create an agent address

On a verified domain you can create an address the AI agent receives and replies from.

| Field             | Description                | Example         |
| ----------------- | -------------------------- | --------------- |
| **Domain**        | Your verified domain       | `abc-steel.com` |
| **Email Address** | The local part             | `sales`         |
| **Display Name**  | A friendly name (optional) | `Sales Team`    |

This creates an address like `sales@abc-steel.com`.

## Get incoming mail into an agent address

To have your existing mail reach the agent address, forward a copy from your provider. Your original inbox keeps
working. Forwarding sends a **copy**, it doesn't redirect anything.

<Tabs>
  <Tab title="Gmail">
    <Steps>
      <Step title="Open settings">In Gmail, click the **gear icon** → **See all settings** → **Forwarding and POP/IMAP**.</Step>
      <Step title="Add the address">Click **Add a forwarding address** and enter your agent address (e.g. `sales@abc-steel.com`).</Step>
      <Step title="Confirm">Google sends a confirmation code. It lands in the agent inbox in Emanate. Enter the code in Gmail.</Step>
      <Step title="Enable">Select **Forward a copy of incoming mail to** and pick the agent address. Choose **Keep Gmail's copy in the Inbox** so your team still sees originals, then **Save Changes**.</Step>
    </Steps>
  </Tab>

  <Tab title="Outlook / Microsoft 365">
    <Steps>
      <Step title="Open settings">In Outlook on the web, click the **gear icon** → **View all Outlook settings** → **Mail** → **Forwarding**.</Step>
      <Step title="Enable forwarding">Toggle **Enable forwarding** on.</Step>
      <Step title="Enter the address">In **Forward my email to**, enter your agent address (e.g. `sales@abc-steel.com`).</Step>
      <Step title="Keep a copy">Check **Keep a copy of forwarded messages**, then **Save**.</Step>
    </Steps>

    <Warning>Some Microsoft 365 organizations restrict forwarding to external addresses. If it doesn't work, ask your IT admin to allow forwarding to your Emanate domain.</Warning>
  </Tab>
</Tabs>

To confirm it's working, send a test email to your original address and check that the copy arrives in the agent
inbox within a few minutes.

## Per-inbox settings

Each inbox has a **Settings** panel with a few useful controls:

| Setting                     | What it does                                                                                                                      |
| --------------------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| **Forward out**             | Forward a copy of every incoming message to a stakeholder address, useful for keeping a manager in the loop                       |
| **Ignore subject patterns** | One rule per line to filter out noise (automated invoices, calendar invites, support-bot replies) before the agent ever sees them |
| **Visibility**              | Who can see and use this inbox: only you, everyone, or specific people                                                            |

<Tip>
  Ignore-subject patterns are the fastest way to stop the AI agent from wasting a draft on an automated
  "your order shipped" notification. Add a rule and those threads skip the agent entirely.
</Tip>

## Next steps

<CardGroup cols={2}>
  <Card title="Channels" icon="bot" href="/channels/overview">
    Configure how the agent on this address behaves
  </Card>

  <Card title="Connecting Inboxes" icon="plug" href="/demand/connecting-inboxes">
    The simpler OAuth path for personal/shared inboxes
  </Card>
</CardGroup>