> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emanate.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting Inboxes

> Link personal email accounts and Microsoft 365 shared mailboxes to Demand

You can connect up to **5 inboxes per person**, any mix of personal accounts and shared team mailboxes. Connecting an
inbox is what turns on your [Home](/home/agent-inbox) feed and lets the AI agent draft replies.

## Personal inbox (Gmail / Outlook)

Connect a Google (Gmail / Workspace) or Microsoft (Outlook / Microsoft 365) account as either team-visible or private.

<Steps>
  <Step title="Open the connect flow">
    Navigate to **Demand** → **Inboxes** and click **Connect Inbox**.
  </Step>

  <Step title="Choose your provider">
    Pick **Google** or **Microsoft** and sign in with your credentials. Emanate connects securely through your provider. Your password is never stored.
  </Step>

  <Step title="Choose visibility">
    Decide who can access this inbox:

    | Visibility       | Who can see it                                          |
    | ---------------- | ------------------------------------------------------- |
    | **Organization** | Everyone on your team can view and send from this inbox |
    | **Only Me**      | Only you can access it                                  |
  </Step>

  <Step title="Grant permission">
    Authorize Emanate to read and send email on your behalf.
  </Step>

  <Step title="Start syncing">
    Your messages begin syncing immediately and appear in Demand within a few minutes.
  </Step>
</Steps>

<Tip>
  Use **Organization** visibility for team-facing accounts (like your work email) so colleagues can pick up
  conversations when you're out. Use **Only Me** for personal prospecting or executive accounts.
</Tip>

## Microsoft 365 shared mailbox

For team mailboxes like `support@company.com` or `sales@company.com`:

<Steps>
  <Step title="Open the connect flow">
    Navigate to **Demand** → **Inboxes** and click **Connect Shared Mailbox**.
  </Step>

  <Step title="Sign in with Microsoft 365">
    Authenticate with your Microsoft 365 account.
  </Step>

  <Step title="Enter the shared mailbox address">
    Type the shared mailbox email (e.g., `team@yourcompany.com`).
  </Step>

  <Step title="Verify permissions">
    Emanate confirms you have Full Access or delegate permissions on the mailbox.
  </Step>

  <Step title="Automatic team access">
    The mailbox is automatically visible to your whole team, no extra configuration needed.
  </Step>
</Steps>

<Warning>
  You need **Full Access** or **delegate permissions** on the Microsoft 365 shared mailbox. If the connection fails,
  ask your IT admin to grant access.
</Warning>

## The inbox switcher

Once you've connected multiple inboxes, use the **inbox switcher** at the top of Demand to toggle between accounts.
Each shows a badge for its type:

| Badge        | Meaning                                           |
| ------------ | ------------------------------------------------- |
| **Shared**   | Microsoft 365 shared mailbox, visible to the team |
| **Org**      | Personal account with Organization visibility     |
| **Personal** | Personal account with Only Me visibility          |

## Who controls sharing

The person who connected an inbox controls who can see and use it (**Only me**, **Everyone in the org**, or
**Specific people**) from the inbox **Settings** panel. Change it any time.

## Next steps

<CardGroup cols={2}>
  <Card title="Reading & Replying" icon="inbox" href="/demand/managing-email">
    Read, reply, and draft with AI
  </Card>

  <Card title="Domains & Sending" icon="globe" href="/demand/domains">
    Set up sending domains and inbox rules
  </Card>

  <Card title="Knowledge Base" icon="book" href="/knowledge-base/overview">
    Upload documents so AI drafts better replies
  </Card>
</CardGroup>